Customer Service Agent Jobs (Insurance) – GBS (Umhlanga, KZN) – Apply Now
About the role
🗓️Closing Date: 31 May 2026 GBS is hiring Customer Service Agents to join their inbound insurance contact centre team in Umhlanga. This opportunity is ideal for candidates with call centre and insurance experience who want to grow their careers in the financial services sector. 📌 Key Responsibilities Handle inbound customer calls professionally Assist clients with insurance queries and support Explain insurance products clearly and accurately Resolve customer issues efficiently Deliver excellent customer service on every interaction Follow compliance and quality standards 💡 Key Skills Customer service and communication Problem-solving ability Ability to work under pressure Attention to detail Teamwork and adaptability 📌 Important Notes Only candidates meeting all requirements will be considered If no feedback is received within 14 working days, consider your application unsuccessful
Job overview
This full-time opportunity at GBS is based in Umhlanga • KwaZulu-Natal and is suitable for candidates interested in building experience in Customer Service Agent Jobs (Insurance) – GBS (Umhlanga, KZN) – Apply Now. Review the requirements carefully and make sure your application highlights the most relevant strengths for the role.
Tips for applicants
- Tailor your CV to match the responsibilities and requirements for this customer service agent jobs (insurance) – gbs (umhlanga, kzn) – apply now role.
- Highlight your most relevant experience, qualifications, and practical skills clearly.
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- Use the listed requirements as a checklist so your application speaks directly to what the employer wants.
Why this job is a good opportunity
Roles like this can help candidates strengthen their professional experience, improve industry-specific skills, and grow within a structured working environment. If you are targeting opportunities in entry-level work, this opening may be a strong addition to your job search.
Requirements
- Matric / Grade 12 (non-negotiable)
- Minimum 1 year local contact centre experience
- Insurance experience (essential)
- Valid DOFA date
- Clear criminal record
- Strong communication skills
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