1st Line Assurance Engineer

Nexio is looking for a 1st Line Assurance Engineer to join their Customer Services Operations Centre (CSOC) Resolver Team in Midrand. The role focuses on providing technical service assurance and support to Vodacom Business corporate clients by monitoring network infrastructure, resolving incidents, and ensuring service continuity. Key Responsibilities: Service Assurance •Provide high-quality technical service assurance to clients •Support Vodacom Business corporate clients Network Support •Support converged network infrastructure including: MPLS SD-WAN •Monitor network performance and service health Incident Management •Diagnose and troubleshoot network faults •Manage and resolve incidents Report incidents to relevant stakeholders Client Support •Liaise with clients on technical issues and incident resolution •Provide updates until incidents are closed Operations •Manage service requests •Perform fault monitoring and troubleshooting •Collaborate with internal teams and vendors