IT Desktop Support Engineer

Motus Mobility Solutions (MMS) is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MMS aims to creatively solve problems and add value to people by ensuring Mobility for Good. MMS forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions. MMS is seeking to employ a qualified and experienced IT Desktop Support Engineer. The successful candidate will join a dynamic and highly skilled IT Team. The successful candidate will report directly to the Head of Infrastructure and Support JOB DESCRIPTION: The IT Desktop Support Engineer is responsible for providing technical support, maintenance, and troubleshooting for end-user computing environments across Motus Mobility Solutions. This role ensures that desktops, laptops, peripherals, and related software systems operate efficiently, securely, and in alignment with organisation standards. The ideal candidate will have strong problem-solving abilities, excellent customer service skills, and a solid understanding of enterprise IT environments, including Windows, Microsoft 365, and endpoint security solutions. DUTIES / RESPONSIBILITIES: 1. End-User Support Provide first and second-line technical support to employees across all business units (onsite and remote) Troubleshoot hardware, software, and network-related issues in a timely and professional manner Manage user incidents and service requests through the IT Service Management (ITSM) system with is ManageEngine Service Desk, ensuring accurate logging, tracking, and closure Install, configure, and maintain desktop and laptop computers, mobile devices, printers, and other peripherals 2.Systems & Software Deploy and update operating systems, applications, and patches via centralised management tools Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive Ensure device compliance with security policies, antivirus, encryption, and access control standards Manage software installations and license tracking according to vendor and company policies 3. Network & Connectivity Assist in basic network troubleshooting (Wi-Fi, LAN, VPN connectivity) Support remote access technologies and resolve related issues for hybrid or remote employees Escalate complex network or infrastructure issues to Senior IT teams as necessary 4.Security & Compliance Maintain endpoint protection standards, including patching, antivirus updates, and disk encryption (BitLocker or equivalent) Enforce adherence to IT security policies and best practices Participate in security audits, compliance checks, and vulnerability remediation activities Asset & Configuration Management Manage IT asset inventory, including hardware lifecycle tracking (procurement, deployment, maintenance, and disposal) Ensure accurate configuration records within the CMDB or asset management system Support hardware refresh projects and coordinate vendor warranties or repairs 5.Continuous Improvement Identify recurring issues and contribute to root cause analysis and preventive measures Document knowledge base articles, standard operating procedures (SOPs), and user guides Participate in IT projects (e.g., system migrations, rollouts, or upgrades) Stay current with emerging technologies relevant to desktop support and endpoint management