80-Hour Service Consultant Job (Nedbank South Africa)

Nedbank is hiring an 80-Hour Service Consultant to support clients with both digital banking services and in-branch transactions. This role focuses on customer education, cash handling, and delivering excellent client service across digital and physical banking channels. You will play a key role in helping clients transition to self-service banking solutions while ensuring smooth branch operations. 🎯 Key Responsibilities 👥 Client Engagement & Service Assist clients with digital banking apps and login issues Educate customers on self-service banking tools and features Support clients with account queries, statements, and card services Guide customers through digital transactions and online services Build strong customer relationships and ensure service excellence Identify potential sales opportunities (without advising) 🏦 Banking Operations Process cash deposits, withdrawals, and transfers Balance and secure branch cash holdings and card stock Support ATM operations (cash loading and first-line maintenance) Handle forex and inter-bank transaction requests Ensure accurate processing of all banking transactions Manage queue flow and assist priority customers 🔐 Risk & Compliance Follow strict cash handling and security procedures Prevent fraud and ensure transaction authentication compliance Maintain drop safe and counter limit controls Report discrepancies and minimize financial risk ✍️Important Notice Only shortlisted candidates will be contacted. If you do not hear back within the specified time, please consider your application unsuccessful.