IT Support Technician

Takealot.com, one of South Africa’s leading online retailers, is looking for an IT Support Technician to join the team at its Durban Distribution Centre. The successful candidate will provide technical support for IT systems, troubleshoot hardware and software issues, and ensure the smooth operation of technology across the warehouse environment. This role involves working in a fast-paced environment and supporting various IT infrastructure and equipment used by the operations team. Key Responsibilities Resolve IT support tickets using helpdesk software Troubleshoot and replace hardware such as computers, printers, scanners, and monitors Install, configure, patch, and troubleshoot PC software Perform OS installations and system re-imaging Provide support for Active Directory and Google Workspace password resets Manage IT assets including tagging and inventory tracking Maintain and test IT equipment and peripherals Support video conferencing and audio-visual equipment Provide first-line support for network devices, printers, and servers Assist system engineers with technical tasks (“Smart Hands”) Document internal IT procedures and troubleshooting steps Manage vendor relationships for equipment maintenance