Senior Product Designer

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary We are seeking a Senior Product Designer to lead the design of user-centered experiences that help customers secure, govern, and build their AI models. In this role, you will play a key role in shaping how customers understand, manage, and interact with AI-driven trust, risk, and transparency. You’ll work across product, engineering, and leadership teams to define strategy, influence product direction, and deliver thoughtful, scalable design solutions. This is an opportunity for a designer who thrives in ambiguity, can simplify complex systems, and is passionate about building trust in AI through exceptional user experiences. What you will do • Lead the design of end-to-end user experiences for the AI model experience and features, from discovery through delivery • Partner with product managers and engineers to define product strategy and translate complex AI concepts into intuitive experiences • Conduct and guide user research to uncover customer needs, mental models, and trust gaps related to AI systems • Advocate for user needs and ethical design considerations, ensuring transparency, explainability, and usability in AI-driven experiences • Develop frameworks, interaction models, and design patterns that scale across AI-related products • Present design concepts, research insights, and strategic recommendations to stakeholders and leadership • Mentor and provide guidance to other designers, elevating team craft and design quality • Drive collaboration across teams to align on user experience vision and execution • Use qualitative and quantitative data to evaluate design effectiveness and iterate on solutions What you will have • 5+ years of experience in UX, product, or interaction design • Proven experience leading complex, ambiguous projects and delivering end-to-end design solutions • Strong proficiency in design and prototyping tools such as Figma, Figma Make, Claude Code or similar tools • Deep understanding of user-centered design, interaction design, and usability best practices • Experience conducting and synthesizing user research to inform design strategy • Ability to translate complex technical or data-driven concepts into clear, usable experiences • Strong communication and storytelling skills, with experience presenting to stakeholders and leadership • Experience collaborating closely with cross-functional teams, including engineering and product Nice to have • Experience designing for AI/ML-driven products or data-rich applications • Familiarity with concepts such as AI transparency, explainability, and responsible/ethical AI design • Fluent with AI-assisted workflows and using agentic tooling for design processes • Experience working in enterprise or SaaS environments with complex workflows • Experience influencing product strategy and contributing to long-term vision • Experience mentoring or coaching other designers Benefits • Generous time off policies • Top shelf benefits • Education, wellness and lifestyle support To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. #LI-SD1