Field Service Engineer & Audio Visual (AV) Technician

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description To provide comprehensive end-user support by managing I.T hardware, software and audio-visual systems, ensuring seamless operation of user devices, meeting rooms and conferencing technologies, while maintaining IT systems for smooth day-to-day operations. Key Responsibilities: EUC Support: • Provide first-line and second-line IT support to end-users • Install, configure and maintain laptops, desktops and mobile devices • Install drivers and updates to ensure the system operates efficiently and Securely • Perform device imaging, re-imaging and deployments • Troubleshoot hardware, software, and basic network issues • Manage user accounts (Active Directory, password resets) • Support Microsoft 365 applications (Outlook, Teams, OneDrive) • Ensure compliance via Intune/SCCM (patching, updates, security policies) • Log, track, and resolve incidents using a ticketing system within SLA timelines • Support onboarding and offboarding of users, including device setup and access provisioning • Maintain I.T asset registers and documentation • Escalate complex issues to relevant teams when required Audio Visual (AV) Support: • Set up, configure and operate AV equipment (projectors, microphones, sound systems, video conferencing tools) • Perform routine maintenance, testing and health checks of AV systems • Troubleshoot AV issues in meeting rooms, Boardrooms or events • Support and manage video conferencing platforms (Microsoft Teams, Zoom) • Provide on-site and remote support for users and stakeholders • Assist with video conferencing platforms (e.g., Microsoft Teams, Zoom) • Manage cabling, connectivity and AV configurations • Support live events, presentations, webinars and boardroom meetings • Ensure proper storage, handling and tracking of AV equipment • Maintain and Test AV equipment regularly to ensure optimal performance • Maintain documentation of AV setups and logs of issues and resolutions Minimum Requirements: • Grade 12 / Matric • Relevant I.T or AV certification (advantageous) • IT-related qualification (Diploma/Degree advantageous) • 1–3 years’ experience in IT support and/or AV environment Technical Skills: • Windows 11 support and troubleshooting • Microsoft 365 / Office 365 support • Active Directory (user and group management) • Intune / SCCM (Endpoint Manager) • Basic networking (LAN, Wi-Fi, VPN, 3G Sim-Card) • AV equipment and conferencing systems • Hardware troubleshooting (laptops, printers, peripherals) • Knowledge of AV hardware and software • Familiarity with video conferencing tools (Teams, Zoom) • Understanding of sound systems, microphones and acoustics • Basic troubleshooting and fault-finding skills • Experience with HDMI, VGA and wireless display technologies Soft Skills: • Strong communication and customer service skills • Problem-solving and analytical thinking • Ability to work under pressure (especially during live meetings or events) • Good time management and multitasking abilities • Ability to work independently and as part of a team Working Conditions: • Office-based with regular on-site support • Support across offices/branches, boardrooms and event venues • May require after-hours or event support • Occasional travel between sites/branches (Monthly visits to Paarl and Elite (in Tiger Velly) Branch) • Ability to lift, move and setup AV and I.T equipment   na Skills Competencies Collaborates Communicates Effectively Decision Quality Ensures Accountability Manages Complexity Optimizes Work Processes Plans and Aligns Tech Savvy Education Bachelor of Commerce (BCom): Information Technology (Required) Closing Date 30 July 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story!