Customer Service Jobs in Johannesburg

PRIMARY PURPOSE The Travel Designer is responsible for generating and growing sales by securing, costing, and presenting journeys to our Sales agents accurately, efficiently, and timeously. To be equally invested in the “win” of each booking. The role requires a strong focus on sales, building relationships with Sales agents, and providing exceptional customer service in a highly competitive environment with tight deadlines. The Travel Designer must have extensive knowledge of Southern and East African destinations, regional logistics, and in-depth supplier knowledge to maximize the mutually beneficial relationship with our AP partners, their lodges/camps, and areas they are located. The Travel Designer will play a vital role in driving sales, building relationships, and ensuring exceptional customer service in a highly competitive travel industry. Their knowledge, expertise, and strong focus on sales will contribute to the growth and success of our business. *This position is based in Johannesburg or Cape Town Detailed Responsibilities Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Build relationships with owned agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required). Continuous communication and excellent service delivery to agents at all times. Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests. Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the owned agent ensuring relevant information is obtained from the ARM prior to quoting. Understand the owned agents/guests needs in each booking, if email does not help clarify then call the owned agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects. Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held. Keep the owned agencies updated on the status of the bookings in real time as changes are taking place. Maintain booking file (electronically) incl. Owned Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are uploaded to the WW. Measure sales and GP% in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

Nexio is looking for a 1st Line Assurance Engineer to join their Customer Services Operations Centre (CSOC) Resolver Team in Midrand. The role focuses on providing technical service assurance and support to Vodacom Business corporate clients by monitoring network infrastructure, resolving incidents, and ensuring service continuity. Key Responsibilities: Service Assurance •Provide high-quality technical service assurance to clients •Support Vodacom Business corporate clients Network Support •Support converged network infrastructure including: MPLS SD-WAN •Monitor network performance and service health Incident Management •Diagnose and troubleshoot network faults •Manage and resolve incidents Report incidents to relevant stakeholders Client Support •Liaise with clients on technical issues and incident resolution •Provide updates until incidents are closed Operations •Manage service requests •Perform fault monitoring and troubleshooting •Collaborate with internal teams and vendors

Old Khaki (Cape Union Mart International) is looking for an Assistant Leader to support store management at the Cresta store in Randburg. The successful candidate will assist in managing store operations, improving sales performance, leading store staff, and delivering exceptional customer experiences. Key Responsibilities: Store Operations •Assist in managing day-to-day store operations •Maximize store turnover and profitability •Ensure company policies and procedures are followed Sales & Customer Experience •Deliver excellent customer service Implement customer experience strategies •Ensure visual merchandising standards are maintained Team Leadership •Support recruitment, training, and coaching of staff •Motivate and lead team members •Build a positive and inspiring team environment Stock & Risk Management •Monitor stock control and reduce shrinkage •Maintain health and safety standards in store

Job Purpose: To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales. Job Objectives: To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs. To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met. To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales. To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times. To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration. To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met. To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products. To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Job Description To implement and execute all supply chain process activities for Standard Insurance Limited (SIL) to provide world class customer service and to enable real deductions in the average cost of claims. To perform vendor selection with short term insurance and negotiation of rates (including contractual), relationship and suppliers management reviews. Execute SBG procurement guidelines and ensure compliance to national legislation SABS/SANS and SIL policies and procedures