Customer Service Jobs in South Africa

A fantastic opportunity currently exists within our East London Branch, Eastern Cape for a young, dynamic individual to join our successful company. Are you passionate about Sales and Customer Service? Are you interested in a career in learning about Tools and Machinery? Do you have a passion to want to learn and grow continuously? If this sounds like you, Apply Now! We are preferably seeking an individual with previous exposure within the Retail (Sales) environment and experience in Merchandising, Stock Taking, Stock Control, Customer service and general Retail Branch Procedures. Having technical knowledge in the DIY Tools or Hardware environment would be an absolute added advantage. The ideal candidate should will be a confident individual that is reliable and honest and able to function as a team player. The Company encourages all designated groups to apply.

GroDirect, part of The Unlimited Group, is looking for a motivated Direct Sales Agent to join their team in Middelburg. The successful candidate will be responsible for identifying sales opportunities, building relationships with customers, and closing deals to achieve sales targets. Key Responsibilities: Sales & Business Development Identify potential sales opportunities Reach out to prospective customers Present and demonstrate products or services Customer Relationship Management Build and maintain strong customer relationships Provide excellent customer service and support Sales Performance Negotiate and close sales deals Meet or exceed monthly sales targets Administration Maintain accurate records of customer interactions Track sales activities and performance Market Awareness Stay updated on industry trends and competitors

Old Khaki (Cape Union Mart International) is looking for a Sales Assistant to join their store at Makhado Crossing in Louis Trichardt. The successful candidate will be responsible for delivering excellent customer service, driving sales performance, and maintaining store standards. Key Responsibilities Customer Service •Assist customers using professional selling techniques •Deliver excellent in-store customer experiences Sales Performance •Meet individual sales targets Identify opportunities to increase store turnover Store Operations •Maintain visual merchandising standards •Follow stock loss and cash handling procedures •Keep store clean and organised

This position reports to the Head of Planning Your responsibilities will include: Oversee the In-stock function including demand planning, ordering and capacity management in line with department strategy. Deliver accurate insights and reports on a timely basis on which department managers can base commercial decisions and deliver on revenue and margin plans. Create sustainable In-stock systems and processes in partnership with central analytics, technical and product teams. Planning management to support department procurement cycles including but not limited to seasonality, promotion planning, reaction, import purchasing & continual replenishment. Develop the bottom-up budgeting plan cycle and reviews in line with performance, margin, stock turn & departmental strategy objectives. Own and compile the annual retail sales budget, quarterly plan, working plan as well as on-going. reforecasting at category and product levels to ensure budgets are achieved. Manage end to end inventory availability and inventory health including improved in-stock rates (availability), inventory planning at categorisation, systematic forecasting, markdown and clearance provisions, return to supplier activities and warehouse space management. Drive process improvement and operational excellence within our supplier base by reducing costs, defects, and lead times, while increasing innovation, automation, and economies of scale. Drive complex business analysis that identifies opportunities to improve cost structure and profitability, focusing on continual contribution margin improvements. Support the operations team in delivering a world-class customer experience – monitor and scrutinise department returns, defects and write offs, supporting the customer service team on product queries and resolving any customer complaints.

The Key Purpose of this role to is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities Key roles and responsibilities: Delivery Productivity Management In trade coaching with errant offenders on MBFU, refusals and OODD Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes Master Data verified for accuracy Carry out in trade Owner Driver standard verification Adherence to market visit plan within trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary Quality Management: Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it. Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plan s t o improve results. Consumer complaints GOPS are being tracked and implemented Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimize issues Capacity Occupation and Refusal Management Establish SLA with 2DCP on Capacity Occupation daily optimization Ensure that appropriate communication channel in place and action plans have been developed to track Refusals Ensure return policies are in place, and they cover all items and they are adhered to and updated. Support Service Social Systems Establish routines to with CXC to track performance Create an environment that allows for cross functional learning and integration Key Attributes and Competencies: Knowledge of customer service principles Demonstrates reliability Good interpersonal skills / builds good relationships Ability to work under pressure Verbal ability and communication skills Excellent self-management and planning skills Strong achievement orientation